One of the skills that every person needs to
learn and every
organization should offer is how to manage conflicts.
It is fundamental to know how to deal with people who have
different personalities, skills, and abilities; and also with
toxic people who are self-aware or not.
What are the types of conflicts?
There are three main types of conflict:
Relational: Interpersonal conflict due
to different values, mistrust, misunderstanding, dislike,
fear, etc.
Substantive: Disagreement about the
methods or steps (process) to achieve a goal or do an
assignment.
Perceptual: Disagreement about opinions
and ideas.
Skills to solve a conflict
Here is a list to solve a conflict:
Empathy: Empathy is the ability to
understand or feel what others are experiencing, see the
situation from their perspective, and imagine yourself in
their place.
Listening: Listening is hearing what
others are saying with no interruption and understanding what
they mean.
Communication: Talk with respect and
calmly.
Listening
he significance of engaging in active listening aimed at
comprehending the speaker's message, rather than merely
preparing to reply.
Understand others and yourself
Understanding others and knowing yourself form a comprehensive
approach to reducing conflict. By cultivating both, you can
navigate life with a greater sense of peace, clarity, and
purpose, minimizing friction both within and with the world
around you.
Secondhand stress
The secondhand stress phenomenon is when an individual picks up
another individual's stress.
Toxic people
It is healthy to avoid toxic people, but how often do we look
inward?
Steps to solve a conflict
There is no simple or direct way to solve the conflict.
Howerver, the following steps help you get a better chance to
either solve a conflict or understand the situation and get the
right help:
Think and define the type or types of conflict from your
perspective and from his, her or their perspective
(relational, substantive, or perceptual).
Think and write down your and their feelings, needs, wants,
and goals.
Be honest and think about your and their responsibilities in
this conflict.
Now you have reflected on the conflict; it is time to open
dialogue with the other side. Ask open questions to understand
the perspective of the person or group you are in conflict
with.
Listen carefully to the person or group you are in conflict
with to understand his or her or their point of view. Stay
calm, avoid emotion, and do not interrupt them or judge them
just listen.
Whether directly or using a third party, get together and try
to solve the conflict.